GHW is only an in-network provider for Medicaid (CT Husky). Please bring your insurance information to your first appointment so we can confirm your benefits.
For all other insurance plans, GHW is considered an out-of-network provider. In these cases, clients are considered "out-of-network" or "self-pay."
Below are the frequently asked questions for both self-pay and Husky clients:
Frequently Asked Questions
Insurance & billing
Self-pay clients
All sessions are billed based on the length of the appointment. We offer both 45-minute and 60-minute sessions, and the choice is guided by your needs and preferences, allowing for flexible and personalized care. Click here to learn more about our session rates.
This means you are using mental health services at Greater Hartford Wellness that are not considered in-network by your insurance. You pay GHW directly, and then we provide billing documents ("superbills") through our Simple Practice portal that you can submit to your insurance for reimbursement.
Each plan is different, so you can learn more about your specific benefits by calling the number on the back of your insurance card. Read our out-of-network guide for important questions to ask!
GHW accepts cash, checks, and credit cards (Mastercard, Visa, Discover, & American Express). Many clients use their Health Savings Account (HSA) if they have one.
A superbill is a document provided to self-pay clients that you can submit to your insurance for potential reimbursement. It includes details like the date and type of service, the provider’s name, and your insurance information.
You will receive your monthly superbill (within the first week of the month) via email with the subject "New Billing Document from Greater Hartford Wellness." The email will include a link to the client portal, where you can download the superbill under the "Billing" tab.
Yes! Simply select the “Client Portal” menu option and click the “Login” button. Enter your email, and a link will be sent to you.
Yes, all out-of-network clients receive a “Good Faith Estimate” (GFE) outlining therapy costs. It’s included in the initial paperwork when you start therapy at GHW. To learn more, click here.
If you can’t find an in-network provider with availability or one who is a good fit, consider requesting a single-case agreement. This allows you to potentially get part or all of your therapy reimbursed with an out-of-network provider. We recommend contacting your insurance company to explore this option. Download our free tip sheet for more details!
Husky clients
When you have Husky as your insurance, you are NOT paying GHW for services. Instead, GHW receives payment from Medicaid directly. Using the information from your insurance card (provided at the first appointment), we will submit a claim for each appointment on your behalf.
NO - Husky clients do not have a copay and do not pay GHW for services. Husky clients CANNOT pay out-of-pocket for GHW services - as Husky-paneled providers, we are contractually prohibited from accepting any form of payment from members.
You are not responsible for paying for any sessions. Your sole responsibilities are to bring your Husky card at the first appointment, keep your Husky enrollment up-to-date, and to assist GHW in contacting Husky as needed.
Please reach out to us as soon as possible - this can change either your in-network status with us or how we process your claims. Regardless, email us as soon as you are aware of changes and bring your insurance card to the next appointment!
Yes. While Husky clients are not charged for failed (late cancel or no-show) appointments, all other GHW attendance policies apply.