Frequently Asked Questions

How do I schedule an appointment?

Please call (860) 878-2028 to schedule an appointment. Our office manager will respond to calls within one to two business days. Calls received after noon (12pm) on Fridays and on weekends will be responded to on Monday unless there is an emergency. 

 

You can also contact Greater Hartford Wellness via email. Please note that security cannot be guaranteed when using email. Therefore, please do not include sensitive clinical information in emails and never use email in an emergency.

Do you offer in-person or telehealth appointments?

We offer both in-person and telehealth appointments, based on both your preference and comfort level.

What is the cancellation policy?

If you are unable to make a scheduled session, please give at least 24 hours notice.

 

The first session that is a failed or late cancelled (less than 24 hours notice) will not be charged. Subsequent sessions that are a no show/late cancellation will be charged the rate of their session.

Please note that insurance does not reimburse for missed appointments and in these situations you will be responsible for the full session fee.

 

For Medicaid (HUSKY) clients: Clients will be allowed to have 3 sessions that are no show or late cancelled (less than 24 hours notice) within a 12-month period. At the 4th session that is failed/late cancelled, the client will be discharged from the practice and provided with a list of providers.

 

Inclement Weather Policy: If severe weather makes travel conditions hazardous then you are free to cancel your session at any time and will not be charged. If you are not able to keep your appointment, please notify the office as soon as possible. In return, should our office determine that travel is too dangerous, we reserve the same right and will notify you as soon as possible of any changes to your appointment.

How does therapy work when treating a/an child or adolescent?

Beginning at the first visit, we will conduct a full assessment and determine the needs of the child and family. The child’s needs drive how involved parents/guardians will participate in the therapy. Generally, younger children will require more parent/guardian participation in the therapy session. For instance, we commonly have a brief check-in with the parent/guardian and child then spend the majority of time individually with the child. During the last few minutes of the session, the parent/guardian is invited back into the office to review content of the session and discuss about how to implement strategies at home.

For adolescents, the division of time is determined on a case-by-case basis. Within the first couple of sessions, we will make recommendations about the role of parents/guardians in the therapy.

Do you take insurance?

Greater Hartford Wellness is a participating provider for Medicaid (CT Husky). We recommend calling the membership number on the back of your insurance card to verify your benefits or checking the website.

*Medicaid
Go to www.huskyhealthct.org and do a search in the CT Behavioral Health Partnership section. Please note we will need to obtain your insurance information prior to your appointment to verify your benefits.

*Other insurance plans

Greater Hartford Wellness is considered an out-of-network provider for all other plans.

 

Our out-of-network procedure is as follows: 

WHAT THE CLIENT DOES

  1. Contact your insurance company to find out what your “Out of Network” benefits are for “outpatient psychotherapy.”   

  2. Pay for sessions in full at the time of the session. You can pay by check, cash, or credit card. Many clients use their Health Savings Account (HSA) if they have one. 

3. After you receive the superbill (a receipt of service) by e-mail and download it, you can either upload it to your insurance company's online portal or mail it to them (do NOT send this form back to GHW - it must go to your insurance company). Submit the form online or mail it in as soon as you receive it for processing; the sooner they receive it, the sooner you will get reimbursed based on your benefits.

WHAT GHW DOES

  1. At the end of the month, e will provide you with a "receipt" for the paid dates of service; we will send this to you by e-mail through our user interface, Simple Practice. 

  2. We are here for any questions you might have about the insurance benefit and process. 

WHAT INSURANCE COMPANY DOES

  1. Once the insurance company receives the medical claim form, they will process it and provide you with “Explanation of Benefits (EOB).”

  2. Once the out-of-network deductible is met, the insurance company will send you a check to reimburse you for the payment of services. *Please note: the client, NOT GHW, receives payments from the insurance company.*

Which forms of payment do you accept?

Greater Hartford Wellness accepts cash, checks, and credit cards (Mastercard, Visa, Discover, & American Express). Many clients use their Health Savings Account (HSA) if they have one.

What is a "Good Faith Estimate" and will I receive one at GHW?

You have the right to receive a “Good Faith Estimate” (“GFE”) explaining how much your medical care will cost.  

Under the “No Surprises Act” that went into effect in January 2022, health care providers need to give patients who don’t have insurance or who are not using/submitting any claims to insurance an estimate of the bill for medical items and services.  You have the right to receive a GFE for the expected cost of any non-emergency items or services.  Make sure your health care provider gives you a GFE in writing before your medical service or item. You can also ask your health care provider, and any other provider you choose, for a GFE before you schedule an item or service. If you meet the above criteria because you cannot or choose not to submit claims (this does not include superbills) to your insurance carrier and notify us of this, you will receive your GFE letter from us before your first appointment.  If you receive a bill that is at least $400 more than your GFE you can dispute the bill. For questions or more information about your right to a GFE visit www.cms.gov/nosurprises or call CMS at 1-800-985-3059.