How are appointments scheduled?

Please call (860) 878-2028 to schedule an appointment. Our office manager will respond to calls within one business day. Calls received after noon on Fridays and on weekends will be responded to on Monday unless there is an emergency.

You can also contact Greater Hartford Wellness via email through the website here. Please note that security cannot be guaranteed when using email. Therefore, please do not include sensitive clinical information in emails and never use email in an emergency.

What times are available for appointments?

Appointments are available beginning at 9am, Monday-Friday. Immediate availability of openings varies and afternoon and evening hours are limited for new clients. For a complete list of office locations and hours of operation, click here.

What is the cancellation policy?

If you are unable to make a scheduled session, please give at least 24 hours notice.

The first session that is a failed or late cancelled (less than 24 hours notice) will not be charged. Subsequent sessions that are a no show/late cancellation will be charged the rate of their session.

Please note that insurance does not reimburse for missed appointments and in these situations you will be responsible for the full session fee.

For Medicaid clients: Clients will be allowed to have 3 sessions that are no show or late cancelled (less than 24 hours notice) within a 12-month period. At the 4th session that is failed/late cancelled, the client will be discharged from the practice and provided with a list of providers.

What is the inclement weather policy?

If severe weather makes travel conditions hazardous then you are free to cancel your session at any time and will not be charged. If you are not able to keep your appointment, please notify the office as soon as possible. In return, should our office determine that travel is too dangerous, we reserve the same right and will notify you as soon as possible of any changes to your appointment.

How does therapy work when treating a child or adolescent?

Beginning at the first visit, we will conduct a full assessment and determine the needs of the child and family. The child’s needs drive how involved parents/guardians will participate in the therapy. Generally, younger children will require more parent/guardian participation in the therapy session. For instance, we commonly have a brief check-in with the parent/guardian and child then spend the majority of time individually with the child. During the last few minutes of the session, the parent/guardian is invited back into the office to review content of the session and discuss about how to implement strategies at home.

For adolescents, the division of time is determined on a case-by-case basis. Within the first couple of sessions, we will make recommendations about the role of parents/guardians in the therapy.

Do you accept insurance?

Greater Hartford Wellness is a participating provider for most Aetna health insurance plans and Medicaid (CT Husky A & B). We recommend calling the membership number on the back of your insurance card to verify your benefits or checking the website:

Aetna:
Go to www.aetna.com and use the “Find a Doctor” link to verify that Dr. Webb participates in your specific plan.

Medicaid:
Go to www.huskyhealthct.org and do a search in the CT Behavioral Health Partnership section.
Please note we will need to obtain your insurance information prior to your appointment to verify your benefits.

Other insurance plans:
Many will reimburse the insured individual for some portion using out-of-network benefits. To determine the extent of your coverage for outpatient psychotherapy services, please read through your health insurance contract or call the membership phone number on the back of your insurance card. Our office will provide you with necessary documentation to obtain reimbursement based on your benefits.

How do you accept payments?

Greater Hartford Wellness accepts cash, checks, and credit cards (Mastercard, Visa, Discover, & American Express).